Keynote Addresses
The vibrant keynotes teach participants to actually think like a concierge and adopt a true “How May I Be Of Service” attitude. Holly teaches that real service occurs from the inside out. Read more —>
Hospitality Training
Featuring the service wisdom that Holly developed during her career as a concierge, she provides an accessible framework to learn the valuable skill of quality service. Read more —>
Concierge Consulting
Services include on-site visits, evaluation, analysis, and custom-designed programs to meet the specific needs of your property, size, staff, brand and budget. Read more —>
Supervisors learn to develop the communication skills, management techniques and action plans to bolster the performance of their staff by encouraging employee development and accountability. Read more —>
Holly Now!
New Offering! Holly has taken her unique customer service philosophy and created an online scenario-based hospitality training experience. The 6 live-on-video seminars are available for streaming 24/7. Read more —>
Neon Signs of Service
Holly has immortalized her unique philosophy as the Neon Signs of Service – service as an art form. Her keynote addresses, workshops, trainings, coaching and consulting are based on this signature material. Read more —>

New Offering

Holly Now! – An Online Scenario-Based Hospitality Training Experience