Holly Stiel

World renowned customer service
and hospitality expert
A trailblazing customer service philosopher, Holly innovated a method of hospitality training based on the philosophy that every business can be trained to deliver service at the level of a world-class concierge.

Her training presentations are legendary, she brings everything to her art, and she will leave you inspired and uplifted.

Mark Harmon
Founder and CEO, Auberge Resorts

We worked with Holly and her team to inspire our own Concierge and Travel Consultants in ten countries around the world, and we were delighted with the results!

Ivan Mainprize
Vice President, American Express

I laughed, I cried, I learned, I was inspired to improve our customer service and ‘dance’ my way out of ‘the weeds!’ Thank you, thank you very much!

Janice Fitzgerald
By the Side of the Road Bed & Breakfast

I have read many books on customer service and Holly Stiel’s work is the best I have come across in putting it into practice. It can be applied to any service role in any industry.

Ivan Mainprize
Vice President, American Express

Thanks for breaking customer service and wellbeing down to a form that others can understand.

Nicole
Director at Lake Carroll Recreation Association

So again, thank you very much for opening my eyes to a new way of relating to the world and those making their way through it, day in and day out.

Sean Pakenham
Visitor Center Coordinator, Provenance Vineyards

Holly Stiel is an exceptionally wonderful expert on customer service and has written the BEST book on customer service that I have ever read, The Neon Signs of Service.

Linda Larsen
Linda Larsen Communications, Inc.