World renowned hospitality and customer service expert Holly Stiel innovated a method of hospitality training based on her 17 years as a concierge. Her expertise in the luxury hospitality industry helps businesses and organizations of all kinds increase revenue by elevating service levels, increasing job satisfaction and boosting customer loyalty. Her empowering keynotes and trainings inspire employees to uncover their own willingness to serve which in turn results in customer satisfaction, return business and word of mouth.

4 Reasons to Hire Holly

Keynote Addresses

The vibrant keynotes teach participants to actually think like a concierge and adopt a true “How May I Be Of Service” attitude. Holly teaches that real service occurs from the inside out.

Hospitality Training

Featuring the service wisdom that Holly developed during her career as a concierge, she provides an accessible framework to learn the valuable skill of quality service.

Concierge Consulting

Services include on-site visits, evaluation, analysis, and custom-designed programs to meet the specific needs of your property, size, staff, brand and budget.


Supervisors learn to develop the communication skills and management techniques to bolster the performance of their staff by encouraging employee development and accountability.

Train the Trainer

Holly will work one-on-one with your team members in an on-site training, enabling them to teach her exclusive material and to ensure that her skills become part of your service culture.

Neon Signs of Service

Holly has immortalized her unique philosophy as the Neon Signs of Service. Her keynote addresses, workshops, trainings, coaching, DVD courseware and consulting are based on this signature material.


New Offering

Hospitality in Action for Senior Services

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