About Holly

A trailblazing customer service philosopher, published author, keynote speaker and consultant, Holly innovated a method of concierge consulting and  concierge training based on the practices and principles of the world-class concierge. Her trainings are powerful, effective, and applicable not just to the hospitality industry but to any business that has a service component. Holly’s trainings are effective and entertaining, using humorous, real-life anecdotes and actual examples from her years as a concierge. Employees rave about the workshops and employers rave about the results.

Holly’s concierge trainings have been heard in 25 languages, from Japan to Johannesburg, and by businesses ranging from The Bank of America to NASCAR, as well as hotels nationwide and worldwide. Her concierge training client list reads like an honor roll of companies known for their distinctive service: Disney, Nordstrom, AVEDA, American Express and Auberge Resorts to name a few. Her hospitality clients include the Who’s Who of the hospitality industry; and her message has been developed into corporate training programs for the new Hyatt Place Hotels, Hilton Garden Inns, Hampton Inns, Hilton Hotels and DoubleTree Hotels among others.

After 17 years as a concierge, Holly Stiel started Thank You Very Much, Inc. to adapt hotel concierge service levels and philosophy to all kinds of businesses. Holly’s concierge training philosophy is that every business can be trained to deliver service at the level of a world class concierge. Synonymous with extraordinary service, a concierge is expected to achieve the impossible and fulfill any request with efficiency, speed, discretion and creativity. Businesses can be taught to instill this same attitude and approach in their service providers, and reap significant rewards in terms of customer attraction, retention and loyalty. Holly’s content delivery includes Customer Service and Concierge Training Workshops, Keynotes and Consulting. Please view our full array of services, visit our client list and testimonials pages, or simply call us today to learn more: 415.302.8026.