A Service Moment is a short story that I write when I am inspired by some event, activity, special experience, or life lesson that spontaneously occurs. They are inspirational ideas, moments of truth, or observations that teach a lesson. I write them sporadically as I cannot plan them. Sometimes I write three in a week and other times I am not gifted with one for many months.
I always get a little thrilled when they occur, because it feels as if I am totally living in the present moment—being a participant and a keen observer at the same time. One day when I have enough of them, I will create a book filled with these inspirational observations. So, please, enjoy them and pass them on.
PLEASE NOTE: Service Moments are formatted as PDFs. Files will either display in your browser or will download to your computer. In order to locate documents that download to your desktop, look for files that begin with the file name ServiceMoment_.
True Spirit of Customer Service
Show Me A Sign
It's Not About the Coffee
The Winning Combination
Be Still and Gnome
A Suite Surprise
How Sweet It Is
A Family Affair
Think, Think, Think...About Feelings
It's the Thought That Counts
Intention vs Behavior
The Christmas Spirit
Making the Ordinary Extraordinary
It's the Little Things that Make a Difference
Ask A Question
I See You
A Service Moment for a Service Man