"The
reality is that there is no
sign above the entrance telling customers how to behave, and sometimes
they behave badly. So the responsibility for appropriate behavior
falls on the service provider."
–
Holly Stiel
Featuring
the service wisdom that served her so well during 16 years on
the front line, Holly Stiel has immortalized her unique philosophy
as the "Neon Signs of Service." Invented on the job,
this simple, yet profound wisdom gives people memorable anchors
that they can use to make an immediate difference in the outcome
of any customer interaction. In fact, these skills are guaranteed
to serve the server as well as the customer. Holly is convinced
that service doesn't occur from the outside in, it comes from
the inside out. Putting these "Neon Signs" into practice
will elevate the work you do to art – service as an art form.
Holly
Stiel, internationally renowned concierge consultant, professional
speaker, delivering keynotes on customer service. Stiel also
does concierge training for the hospitality industry, as well
as customer service training.
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