Holly Now! Online Training

Holly Now Hospitality Training

HOLLYNOW! is online scenario-based hospitality training that can transform everyone on your staff into a skilled Customer Smile-Maker. It’s the Art of Hospitality made simple. And consistent. And a part of your business culture. The six streaming self-guided video modules are available 24/7.

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HOLLYNOW! Hospitality Training is based on 3 Key Hospitality Principles — skills that can be learned, internalized and relied upon:

  1. Awareness: Connecting with customers, understanding their concerns, and solving their problems takes much more than a welcoming smile and a charming personality.
  2. Perception: Getting beneath the surface of customer interactions – understanding customer needs, attitudes and perceptions.
  3. Discernment: Being open to what’s going on around us, seeing things as they truly are, judging situations accurately and fairly, and doing the right thing at the right.