“Thank you
very much”
These are the most important words you will ever hear.
"Think about
what the customers are hearing from you."
"Offer service.
Don’t wait to be asked."
"Service
pays a psychic salary: It’s really your needs that are being
serviced."
"We work
not only to produce, but to give value to time."
"Do it for
yourself. Don’t do it for your mother or the boss or the
company."
"Think
of life as an elevator: You choose whether to press “Up”
or to press “Down.”
"Make sure
you know the difference between service and servitude."
"Self-esteem
is not theory. If you don’t believe in yourself, no one else
will."
"As
service people we can think whatever we want. We simply can’t
act however we want."
"If you’re
not hearing “Thank you very much!” then find out what
you are not doing."
"A job well
done is its own reward. So reward yourself."
"The main
event at work isn’t the mechanical stuff you have to do.
It’s serving people who happen to be called customers."
"You do the
job. The job doesn’t do you."
"Service
is emotional. If your feelings get hurt, examine your feelings."
"The other
paycheck is self-esteem."
"If you promise
- deliver Period."
"Learn to
read body language. The customer will tell you more with that
than with spoken words."
"Anything
worth doing is worth doing well."
"Forgive
yourself first. (Then make it right.”)
"Service
never judges."
"Learn something
new about your job each week."
"Don’t
waste your precious energy on silly stuff like anger, hate, depression,
fear or vindictiveness. Use energy wisely and to your benefit."
"Remember
to breathe."
"If you work
with the public, use breath mints."
"Your face
is the TV screen, your attitudes and moods are the shows."
"All the
world’s a stage, know your part."
"All service
deals with people, not things. We may be selling things, but it
is people who hand over the money for them."
"Great service
isn’t the stuff on the outside, It’s the stuff on the
inside."
"Look fear
in the face."
"With each
customer, say to yourself: “We’re both going to be winners!”
"At the end
of each workday, take a moment to celebrate your favorite customer."
"When you
take a break, really take a break. Don’t think about work."
"Wisdom is
often nearer when we stoop than when we soar."
"Nothing
will tell you more about yourself than the way your act toward
fools."
"The first
step toward great service is willingness."
“He was so
rude, poor soul. Thank goodness I don’t have to live that
life!”
"If you acknowledge
distractions, you are wasting your time because distractions are
not important."
