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ULTIMATE
SERVICE
The complete handbook to the world of the CONCIERGE
8.5
x 11 inches. 190 pages, perfect bound.
| Book |
$40.00
US
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| Shipping
& Handling(USA)* |
$8.00
US
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CA residents add tax |
$3.60
US
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*Canada
add $2.00 in US Funds
*Foreign countries add $9
"The
book should also be read by everyone already in service positions"
-Marjorie Silverman, Chef Concierge, Hotel Inter-Continental Chicago
Past President, Les Clefs d'Or International
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THANK YOU VERY MUCH
A book for anyone who has ever said,
"May I help you?"
Paper bound,
4.75 x 6.5 inches. 134 pages.
| Book |
$10.00
US
|
| Shipping
& Handling (USA)* |
$3.00
US
|
|
CA residents add tax |
$0.98
US
|
*Canada
add $1.00 in US Funds
*Foreign countries add $4
"A
beautiful collection of inspirational quotes and timelythoughts
on
the true spirit and meaning of service."
-Stephen Covey, author of The 7 Habits of Highly Effective People
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NEON SIGNS OF SERVICE
Getting to the Heart of the Matter in Customer Service
Paper
bound, 6 X 9 inches. 153 pages.
| Book |
$15.00
US
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| Shipping
& Handling (USA)* |
$5.00
US
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CA residents add tax |
$1.45
US
|
*Canada
add $2.00 in US Funds
*Foreign countries add $8
"The
content is outstanding. Holly's generous application of enthusiasm,
sensitivity, intelligence and humor has made a real difference
for our retailers in Canada."
-Peter Robinson, President and CEO, Coldwell Banker, Canada
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GIVE
STRESS A REST
Holly
along with twenty other top trainers, speakers and consultants
share their insights and secrets for dramatically reducing stress
so you can enjoy better health , confidence and relationships.
Paper
bound, 6 x 9 inches. 256 pages.
| Book |
$20.00
US
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| Shipping
& Handling (USA)* |
$5.00
US
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|
CA residents add tax |
$1.88
US
|
*Canada
add $2.00 in US Funds
*Foreign countries add $9
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NEON SIGNS OF SERVICE Poster
Full color
poster 18.5 x 24.5 inches, heavy glossy stock,
contains all 20 Neon Signs. Shipped in a sturdy mailing tube.
| Poster |
$12.00
US
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| Shipping
& Handling (USA)* |
$5.00 US
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CA residents add tax |
$1.28
US
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*Canada
add $1.00 in US Funds
"Every
service professional should hang this poster as a constant reminder
of how to deliver excellent service without letting the occasional
difficult customer break our spirit!"
-Emily M Jones, Team Member Recognition Coordinator
Hilton Hotels Corporate Office - Memphis
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We
are sorry, but presently we are unable to process your order online.
Please send a check or money order to:
Holly
Stiel
728 Bay Road
Mill Valley, CA 94941
or
call toll free:
1-800-78HOLLY
Products
will be sent VIA priority mail within 3 business days of receipt.
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Holly
Stiel ©
2001 - 2004
For
information on this site contact
the webmaster
Contact
Holly Stiel at:
Phone: 415.383.4220
Fax: 415.383.1503
email: thankyouinc@aol.com
Holly
Stiel, internationally renowned concierge consultant, professional
speaker, delivering keynotes on customer service. Stiel also
does concierge training for the hospitality industry, as well
as customer service training.
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