I want you to know how much influence you and your incredible team has had on the defining of our service philosophy and the re-branding of the AmeriSuites brand to Hyatt Place and Hyatt Summerfield Suites. The training has made a huge difference in how we engage with our guests.

-Monique Pinney, VP of Human Resources Select Hotels Group, LLC

Holly Stiel’s hospitality and customer service expertise is available in the following formats:

Able to tailor her presentations and trainings to any size audience and any type of event or requirement, Holly’s hospitality training, concierge-level customer service training, keynotes and consulting can transform the way any company does business. Her entertaining delivery results in an experience everyone will rave about.

Although Holly’s background is in the hospitality industry – and she is perhaps best known for her hospitality trainings — her customer service approach is applicable to any industry. Her client list includes not only an impressive cross section of notable hospitality companies, but many of the top-tier businesses in corporate America including American Express, AVEDA, Bank of America, Coldwell Banker, Compaq Computer Corporation, Nordstrom, U.S. Air Force Academy, Visa, and Yosemite National Park as well as a number of international clients.

Holly provides an accessible framework for the valuable skills she teaches. After 17 years as a concierge, Holly’s customer service and hospitality credentials are exceptional. Her dynamic and interactive hospitality training style uses humorous anecdotes and actual examples from her real-world concierge experience to convey her message in practical terms.

If you are an event planner looking for a hospitality training, a customer service workshop, or a keynote speaker, rest assured that Holly Stiel will be an unqualified hit. The feedback you’ll get from attendees, managers and customers will be superlative. If you have any doubts, please read the testimonials from Holly’s clients. For more information, contact Holly at or 415.302.8026.

To get a sense of Holly’s training style, please click here to view video clips of Holly “in action.”

Service Offerings

Please click on any of the below customer service offerings to learn more, or simply call Holly to customize a presentation for your organization or event. You may also want to visit the Event Planners page for additional information and background material. A single visit from Holly Stiel — whether as a customer service speaker, hospitality trainer, coach or consultant — can be a transformative first step in radically improving your service business.

Customer Service Keynotes

  • Spirit in Service
  • Keep On Dancing
  • Service is a Gift—How to Create and Sustain a Culture of Service

Customer Service Workshops

  • Spirit in Service
  • The Two Most Important Skills in Customer Service
  • Working with Challenging Customers
  • Taking Care of Yourself So You Have What it Takes to Take Care of Others
  • Service is a Gift—How to Create and Sustain a Culture of Service

S.I.L.K Experience™ Consulting

  •  The S.I.L.K Experience™ is a program dedicated to helping companies in the Hotel, Spa, Resort, Travel and Hospitality Industry cultivate customer loyalty and improve performance through their people.

Concierge Consulting

  • Concierge Consulting Within the Hospitality Business
  • Concierge Consulting Outside the Hospitality Business


  • The Language of Coaching

For more information, contact Holly at or 415.302.8026.