Concierge Consulting

You are more than just a consultant! The passion that you transmit is the engine that motivates people to change their minds. My colleagues were impressed with your style and your way of motivating people to offer their best when working with customers.

-Juan Manuel Noya, Regional VP, American Express, Mexico and South America


Concierge Consulting Within the Hospitality Business

In addition to offering workshops and training programs, keynotes, and train the trainer for concierge staff and managers, Holly Stiel is also a concierge consultant for the hospitality industry.

With over 30 years of experience in the world of the professional concierge, Holly Stiel has quite literally written the book on it—The Art and Science of the Hotel Concierge. Holly is masterful at developing and training concierge staffs in hotels. She has been instrumental in designing numerous concierge desks all over the world, including:

  • Bellagio in Las Vegas — the first 5000 room five-star hotel
  • Ahwahnee Hotel in Yosemite — the only national park hotel with a concierge desk
  • MGM Mansions in Las Vegas
  • The Lodge at Koele and Manele Bay Hotel in Lanai — the first properties on a newly developed island in Hawaii
  • ITC Sheraton Hotels in India
  • Hyatt Beaver Creek
  • Sandals Resorts

Sometimes a workshop, staff or manager training is the best approach for concierge development, but sometimes coaching and consulting is a better choice. As a concierge consultant, Holly’s services include on-site visits, evaluation, analysis, and custom-designed programs to meet the specific needs of your property, size, staff, brand and budget.

For more information about Holly Stiel’s services as a hospitality industry concierge consultant, please call or e-mail Holly to discuss your consulting needs.

Concierge Consulting Outside the Hospitality Business

The word concierge has been appropriated by a large variety of businesses for various jobs and tasks. Utilizing the tools and techniques of the hotel concierge, Holly assists businesses with the development of a customized customer service experience in a wide variety of industries. Some of the businesses that have benefited from Holly’s customer service expertise include Coldwell Banker Concierge, Bellingham Hospital, the law firm of Pillsbury, Madison and Sutro, and Trump Airlines.

For more information, contact Holly at or 415.302.8026.