Neon Signs of Service
Learn to think like a world class concierge.
Holly distills her 17 years on the front line of a 700 room hotel into vivid, accessible points of service. As attention-grabbing as a neon sign, the material is entertaining and interactive. Participants are encouraged to share their own experiences and partner up to practice Holly’s techniques. These skills are easily learned and once applied make a difference in every service interaction.
This topic transcends the acknowledged boundaries of the hospitality industry; it can be given at every level of an organization from front line employees to top level executives. It can be adapted to any size audience. Holly has received standing ovations from Bank of America executives, Coldwell Banker real estate agents, NASCAR employees, Forest City Property managers, Aveda salon owners, Cirque du Soleil staff, the box office staff of the Baltimore Ravens and LA Philharmonic, members of the Grocers Association, as well as numerous restaurant and hotel associations.
Plug in—and your service will become bright, constant, and attractive—just like a neon sign.