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To be open to the concept of forgiveness is truly a gift to yourself. It is really for the service provider and less about the customer. It is a huge stress reliever and it helps in emotion management. Forgiveness helps you stay connected to your customer. It is an interpersonal relationships skill. Forgiveness and health have been scientifically proven to be linked. |
| This is similar to the one word sign of Choose, however it requires some pre work. It is about noticing what “pushes your buttons,” before you are in the middle of a situation. This technique helps you stay aware and present. It is used to prevent problems before they occur. By knowing what pushes your buttons you can think of them as alarm buttons. It is proactive, a simple step by step process that puts you in the drivers seat. |  |
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This is a stress reliever as well as a time management technique. Letting go of being right is a technique for conflict resolution and managing customer relations. It is a communication technique that helps to deliver consistent service as it helps you to solve a problem without playing the blame game. When you have to be right you tend to alienate the customer. When the service provider lets go of being right it protects the self esteem of the customer and creates an environment where the customer feels valued. It is an interpersonal relationship skill building tool and paradoxically builds personal self esteem. |
| Bringing the concept of love to the workplace teaches compassion and integrates with other areas of your life. This neon sign is an interpersonal relationship skill, a stress technique, and helps service providers cope with demanding customers. Learning to ask, “How can I bring love to the situation, “ helps to connect to your customers and co-workers, builds self esteem and creates and ambiance of feeling valued. |  |
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The concept behind this neon sign is that healthier, less stressed employees make happier ones which translates to happier customers. Implementing this neon sign improves health, lowers stress, increases well being and develops a congruency between mind, body, feelings and intuition. |
| This is a very effective communication technique. Practicing The Wings of No ™ develops empathy, helps you to say no without sacrificing customer satisfaction. It is a stress technique, it handles the humanness in an uncomfortable situation while managing the expectation of the customer. |  |
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Through research we know that customers are not satisfied until they receive an apology. This neon sign teaches exactly how to do that to restore customer satisfaction. The art of the apology is a mastery technique that builds loyalty after a service breakdown has occurred. It is about finesse over function, it concentrates on the humanness. It gives a step by step procedure that builds confidence in employees by reducing the angst regarding handling a difficult situation. |
