| This is a technique to help relieve stress and make crunch times more bearable By following the technique of Keep Dancing, work literally becomes more fun, you release fatigue, your body is less tired. You will keep a bad moment just that, and not turn it into a bad day. By creating a rhythm in your work, customers feel the difference and are more likely to spend money in a warm, friendly atmosphere. |  |
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This neon sign emphasizes what you can learn about your own job from looking at a performing artist. It compares working with people to being on stage. It introduces the concept of service as a performing art. It lays the foundation for delivering service as art. It is a technique for having more fun at work. |
| Bringing your sense of humor to work is a strategy for stress release. It reframes how you look at daily activities. It helps you to lighten up and brighten up your experience at work. You will learn techniques to find the humor and to continually capture it on a consistent basis. Where employees are enjoying themselves, customers keep coming back. An atmosphere of humor builds camaraderie with customers and colleagues. |  |
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This neon sign was written specifically for the concierge, but can easily be adapted to other service positions, especially retail. It was written in response to “where would you go”. The first thing to remember is, you’re not going. Recommend for the customer. Mastering this neon sign gives you a communication boost because many people ask for something one way, but really mean something completely different. |
| This is an organizational skill that will save you time, help you to avoid errors, create order and reduce stress. |  |
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This is a communication skill that once learned and practiced will help avoid miscommunication problems and unnecessary work. It is a way to help you stay in rapport with your customer. |
| Learning the power of these four words is the core essence, the purpose of being a service provider. Thank You Very Much encompasses gratitude not only from your customer, but toward the customer as without them there would be no business, thus no job. Putting Thank You Very Much at the forefront of your jobs purpose impacts co-workers as well, as it is impossible to deliver Thank You Very Much service alone. Hearing and saying these words enhances everyone’s experience. Hearing the words become proof of customer satisfaction. Thank You Very Much becomes a core value, and a way to measure performance. |  |
