Success Stories

Thank you for a day of digging deep and expanding my perspective with spot on information—answers, really—to keep my outlook bright and reinforce my psychic salary. I experienced joy, compassion, exhilaration and acknowledgement from you, and from my peers today—what a splendid and fulfilling mix of emotions instilling the material you presented. I’m excited to reignite my study of the emotional intelligence of others using your tools “curiosening” and “DET.” Your presentation style, humor and knowledge of the material has left an impression on me, as I’m sure it has on others. Thank you very much for sharing your insights and years of experience to make it a little easier for us, and better for our guests.

-Colby Smith, Executive Director & Co-Founder of CANVAS

Your insights and the passion in which you share them is amazing. I sat there the entire time with a smile on my face and would turn from time to time to gauge the reaction from the group. All eyes on you!!! You are outstanding at what you do.

-Kerry Andrews, Hall Wines

I attended the CANVAS event yesterday. I have to say going into it, I wasn’t looking forward to sitting in a room for 8 hrs on my day off. Holly was hands-down one of the best speakers I have heard. I have heard many motivational speakers, coaches and leaders speak and Holly is in my top 5 for sure now. Her visuals, her stories, her way of saying what we have heard a 100 times in a way that connects, all very amazing. Thank you, Thank you, Thank you very much!

-Jackie Zink, Private Charter Coordinator, Platypus Tours

To be a concierge is a remarkable pleasure; to be trained by Holly Stiel in the craft is a gift beyond measure. Her enthusiasm and passion were inspiring, but her willingness to be of service and to make a difference in a guest’s stay was the real lesson I learned that day. Her books have been invaluable resources to me and should be in every concierge’s library. I cannot recommend Holly’s workshops highly enough.

-Michael Thorburn, Concierge Mandarin Oriental San Francisco

I have to say that I took away so many tools and skills from Holly’s workshop that I continue to use in my job to this day. Although I fell in love with the concierge profession I know that my own determination, passion, and drive were tremendously impacted by that great day that I spent with Holly and her teachings.

-James McCasland, Concierge Manager, Hilton San Francisco

Just wanted to thank you for a fabulous training! Your enthusiasm, humor, and high energy… are a winning combination. Your intelligence and the manner in which you share your knowledge… always encouraging, sharing, offering to help make the listener more aware and savvy… never pedantic… I appreciate your method of delivery… Time flies when you are in the room… I love it!!

-Donna, Concierge, Napa Marriott

I want another Day with Holly! Your insights, anecdotes, and true passions resonated throughout the room, and my staff and I were hanging on your every word, anxious to get back to work to employ some of your techniques. My staff and I were looking at guests as they walked up to the desk all day today, trying to size them up and guess which attitude wig Holly would have been wearing for each one. Now who REALLY gets excited to go back to work?

-Julie McMullan, Chef Concierge, Rosewood Sand Hill

Holly is a true pro. Her keynote for my women’s conference, Open the Gate, was custom-designed to meet my specific needs. Her delivery was flawless, spirited and fun. Holly’s feedback was five stars and noted as the “best ever” by many attendees. Let Holly work her magic for you!

-Betsy Wiersma, Camp Experience, Colorado

Holly Stiel has the soul of a teacher, the humor and timing of a stand up comic, the knowledge of a world class concierge, the content of an expert, the wisdom of experience, a heart filled with joy, the charisma of a star and the essence of a professional.

-Kathy Odsather, Hospitality Management Program, University of San Francisco

I wanted to let you know that last night we held our September National Concierge Association Meeting and almost the entire room attended your seminar. We took turns speaking about what we gathered from it and I must say at least one person got up to speak on every portion that you touched on repeating stories that you told and examples that you gave. I just sat back and smiled, I was impressed how much your expertise really sunk in to everyone. Kudos to you!!

-Michael C. Printy, Chef Concierge, Park Towers, Las Vegas, NV

I laughed, I cried, I learned, I was inspired to improve our customer service & “dance” my way out of “the weeds!” Thank you, thank you very much!

-Janice Fitzgerald, By the Side of the Road Bed & Breakfast

Thank you so much for a GREAT meeting!!!! Your commitment to Solage along with your truly “genuine” care and speaking style really take these meetings to such a higher place!!!!

-Tim Farrell, Solage Calistoga

Since you spoke at the Lawry’s management conference 7 or 8 years ago, we still quote you all the time. What you speak should be instilled in every person in the hospitality industry – service from the heart. You are a master at handling difficult people with grace, and have a clear message about how others can use the same techniques.

-Peggy Hobin, Director of Training and Development, Lawry’s Restaurants, Inc.

I just finished teaching my last class of the Neon Signs of Service. It was a blast! We had 120 hotel employees go through the courses over the last 6 weeks. I found myself looking forward to the classes, getting to know all of the employees, and hearing what they were saying and doing with the Neon Signs. I actually fell in love with my job all over again and remembered why I am in the business I am in. I’m sure I received more out of it then they did. I can’t thank you enough. You are a true inspiration and an icon in the guest service industry. Please don’t stop doing what you are doing. It is so important!

-Renee McGinnes, Director of Hotel Operations, Eldorado Hotel & Casino

I think that yesterday was a grand slam success. The next few weeks should be exciting as we implement these new techniques. I hope to stay in touch to update you on our progress and I would also like to plan for follow-up sessions down the road.

-Don Sebastiani, Jr., Don Sebastiani & Sons

Neon Signs of Service, although written lightly as whipped cream, incorporate a heavy load of psychological issues. People understand that and become truly involved during the training. Neon Signs training is a well targeted personal gift which will make them stronger for years to come.

-Zbigniew Misztal, President, Concierge Polska

Thank you for inspiring me and all my team. Please keep teaching people to enjoy their life at their work too!!!

-Aida Ramirez, Hilton in Cabo

I’ve worked in the service industry all my life and although I’m confident that I am successful I tend to have a difficult time training my staff to do the act in the same manner. Your ideas touch specifically on the points that I’m trying to portray to them. Thanks for breaking customer service and well-being down in a form that others can understand.

-Nicole, Director AT, Lake Carroll Recreation Association

Holly Stiel is an exceptionally wonderful expert on customer service and has written what I personally believe to be the BEST book on customer service that I have ever read, The Neon Signs of Service. She is also a fun, funny, effective speaker.

-Linda Larsen, Linda Larsen Communications, Inc.

It is clearly understood that you are highly respected within the hospitality industry. However, after your presentation last Wednesday, you can feel very comfortable in adding the banking industry to your list. You have truly earned a place in our company. I can’t begin to tell you how you so positively impacted so many employees through this one event!

-Mary Kowalski, Bank of America

I was very pleased with the results from the hospitality workshops you presented to our security officers. The time you took to observe the facilities and the officers, and to adapt the sessions to personally pertain to their jobs really worked. Your passion, energy, humor and sincerity kept the learning experience interesting and compelling. Recently, my largest site was audited and I am proud to say our security officer operations were cited as a Strength, due in large part to our investment in the training. . . Thank you for helping us to achieve high marks and to continually strive for excellence.

-Jeff Millhouse, Compaq Computer Corporation

Excellent service is the key to loyal customers. Your presentation delivered this information in terms that resonated with our organization. Your “real life” examples clearly demonstrated your points and enabled each of us to understand the aspects of service that would ensure our success as we work toward our vision.

-Trina Mullen, Nortel Networks

You rock, girl! Holly, I believe it is very important for you to know that your talk in New Brunswick at The Algonquin, is still touching many on a daily basis! Please know from my heart how thankful I am that I was on the receiving end of your magnificent talk about customer service from the inside out! You Shine!

-Kelly Jordin, Realtor, Coldwell Banker Elite Realty

Thank you very much for doing such a great job presenting your “Spirit In Service” Customer Service Experience to our Visit Vallejo group this past Tuesday. Feedback has been excellent and that the content was valuable and worthwhile. Many were anxious to get back to their respective businesses and organizations and put what they learned to good use. You are a true professional and an absolute joy to work with the very beginning to the end results. You are a true professional and an absolute joy to work with from the very beginning to the end results.

-Mike Brown, President & CEO, Visit Vallejo