Videos

Secret Service Summit 2013
Holly teaches that real service occurs from the inside out.
Little Blue Man
Let's face it, some days are easier than others when...
Turtle Hat
The turtle presents a great lesson for working with unhappy...
What Business Are You In
What do success and Elvis have in common?
I See You (3 minute excerpt)
Opening to a keynote about diversity presented by Holly Stiel...
Service in a Diverse Universe
Opening to a keynote about diversity presented by Holly Stiel...
Ubuntu
Opening to a keynote about diversity presented by Holly Stiel...
The Most Important Ingredient
The most important ingredient in customer service communication is you...
Discovery Coaching
People buy into their own ideas, not yours.
Pretty Simple Questions
Wisdom is profoundly simple.
Button Pusher
Talk about that small percentage of customers that break your...
Holly Stiel Book Launch
In The Art and Science of the Hotel Concierge, Holly...
Look for Love
Using love as a strategy for life and work.
Lip Service
Get beyond lip service to make training stick.
Killer Nectarine
Believe you can make a difference and you do.
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